Journal of Service Management

ISSN: 1757-5818
Publisher: Emerald Group Publishing Limited

---

Web of Science Journals Metrics

Year	Impact Factor	Impact Factor (5 year)
2023	7.8	10.1
2022	10.6	11.6
2021	9.45	9.498

See More (Data from Journal Citation Reports)

AHCI listed:

| SCIE listed:

| SSCI listed:

---

Scopus Journals Metrics

Year	CiteScore	SJR	SNIP
2023	19.2	2.62	2.15
2022	16.6	2.88	2.59
2021	16.1	2.85	2.38